Лисабон, Португалия: Read reviews from both tenants and landlords who've had rental experiences in this destination!

Communication via WhatsApp is great. The website has issues from time to time. It's hit-and-miss.

very often the website stop running, and i'm not fully convinced related to termination rules after the rent begins

The website is not reliable. It has some bugs when you try to reserve. And the landord doesn´t reply (no feedback)

Please improve payment methods and add live chat instead of lengthy email threads. Basic functionality is fine, no support on weekends

I have unhappy because of the following reasons: 1. Lot of listings are old or the hosts are not active, so chances of getting accepted are low. Flatio should check listings regularly to see if some are old and remove those. 2. I got a voucher for service fee refund because I made a cancellation. The voucher needs to be used when you make a request but if the request gets rejected, you lose the voucher and you need to ask support for it again and you cannot make another booking until you get the voucher again from support. Also, if the amount of service of booking is lower than voucher, then you need to ask for another voucher again. This is very frustrating because you cannot make multiple reservations and you have to keep asking for a new voucher. And if it is a weekend, you cannot get it because flatio support is not working on weekends and this way you lose on listings that you want to book. This seems like a very simple problem that can be solved easily. For example, just give credits instead of a voucher. Then we can use credits how we want without relying on support and when we use a certain amount, we will have a balance remaining for other bookings.

To be honest I am still lost and dont know how to use it.

I'm satisfied, I just don't know yet because I haven't secured the apartment yet.

A lot of accommodations are posted by people who haven't been online for 2 month+. It is very inconvenient, because I have to check hosts manually

The platform works great, but the fact that landlords cannot charge energy bills no matter the consumption, even if totally over the top, sometimes leads to absolute crazy bills on long bookings which take from us a big portion of the profits. As a tenant, if you aren't charged no matter the use you make, you don't care, and can even have the heating on with the windows open (I have seen that in my Lisbon's listing unfortunately) It's not sustainable for long bookings. I'm in doubt whether to list my property in Alicante because of the air con bills. The alternative to charge a much higher rent to prevent that, doesn't work either because you simply don't get bookings. Perhaps "bills included up to a certain consumption" would be more sustainable and therefore a good solution.

Não há critério de avaliação dos indivíduos que procuram os quartos. A maioria não são nem nómadas digitais nem estudantes, são refugiados ou imigrantes que procuram um visto de residência mas nem trabalho têm. Se recusamos ao final de 3 recusas desactivam o anúncio.

work closely with landlords

Flatio couldn't use the fee we paid to find a solution, either a different house within Lisbon center or a hotel, which was not helpful. Also, they didn't tell us (we had to do the research) that the insurance covers extermination, so if on the first day, we complained about it someone had told us straight away to do the extermination and we'd receive money back, we would've solved the issue straight away and not go through the mental stress and constant state of fear of the house at night or fear of cooking in our own home. Their customer service was in continuous communication but they repeatedly said they had to speak with their manager, which was frustrating. I think that, if the house you find on Flatio doesn't have the issues we had, it's a great platform - but that's always going to be a gamble. Flatio should do a better job hand-picking their houses.

A falta de clareza no que toca aos procedimentos burocráticos.

I just sent one message. have not tried it yet, so, can not say

Eliminar o papel para check in e check out. Podem ter no sistema/site da flatio um separador com perguntas ou itens a verificar aquando da chegada dos hóspedes e à saída

less of a service fee and better contract adjustment software

I have no any experience with flatio and i have to rate you

Have not been able to use it yet! Why survey a customer who's not yet used the service?

love what your doing, feel like I cant recommend more strongly without more experience.

do not know too much about you to have an opinion

When I had a problem of unreasonable explusion Flatio was quick to respond and did try their best to investigate and seek a solution.

The site is working really slow

Airbnb refunds all the payments, but you don't or give as vouchers!