Cancelation policy in case of COVID-19 restrictions

• You are entitled to use the COVID cancelation policy only if
• The service fee
• The first rent

NOTE: This policy was applicable from March 2020 to March 2022. Since the current situation no longer requires special conditions, only the standard cancellation policy can be applied when canceling a valid lease.

Due to the uncertainty surrounding COVID-19 restrictions, which vary around the world and change very frequently, we decided to clarify the cancelation policy in case of COVID-19 restrictions, known as "COVID cancelation policy".

Flatio's standard cancelation policy remains valid, and it's up to you to decide which procedure (standard or COVID) you want to choose depending on your situation.

You are entitled to use the COVID cancelation policy only if

• The area (where the property you rented is located) is on lockdown and you aren't allowed to enter the area.
• The country where you plan to travel to is on lockdown and you aren't allowed to cross the borders (you cannot enter the country).
• You're in a quarantine ordered by a government authority.
• The country you're currently in has gone into lockdown and you aren't allowed to cross the borders (you cannot leave the country).

The cancelation policy can be used only if the lease agreement has been signed and the first rent (including the service fee) has been paid.

If you're in the process of signing and one of the situations described above has already occurred, you are not entitled to use the COVID cancelation policy.

The request to use the COVID cancelation policy must be supported by an affidavit (download here). You must send the affidavit to the landlord via Flatio's messaging system.

In all other cases, only the standard cancelation policy can be used.

The service fee

The service fee in case of COVID cancelation conditions will be fully refunded in the form of a voucher for Flatio services in the next 5 working days after the cancelation. The voucher can be redeemed by you or another person from your circle of relatives and friends in the next 2 years.

The first rent

Technically, the lease agreement with the landlord is still valid at the time of COVID restrictions, but you (due to force majeure) can't move in on the agreed date. So the first rent is kept safe in Flatio's special bank account until:

• The circumstances change and you're able to move in. You won't be charged any rent for the time you couldn't use the property and the payment calendar will be updated based on the new move-in date. The move-out date will remain unchanged until you agree with the landlord on the change.
  • The first rent is sent to the landlord after you've actually moved in.
• The lease agreement expires while the circumstances still exist (i.e. you cannot move in due to force majeure).
  • The first rent will be fully refunded to your bank account in the next 30 working days after the end of the lease agreement.
• You and the landlord decide to terminate the lease agreement under the conditions agreed upon by both of you (mutually agreed termination of the lease).
  • The first rent will be divided between you and the landlord, according to the mutual decision you make within 45 working days after the termination of the agreement. Remember that you can still cancel the lease agreement using the standard cancelation policy.